Thank you Layla for being a wonderful guide, and going out of your way to help us on more than one occasion during the day.
Book this tour & I hope you get Layla as your guide!
Layla shared Tulum history en route before we arrived, gave clear instructions to make most of the site
Cenote at Casa Tortuga near Tulum was enjoyed by all, it has a main circular cenote with a channel leading off it to explore.
Longer version . . .
Family of 4 in a small group of 10. Transport was a minibus, it was late but company sent message to advise. The rest of the group were picked up in Cancun, we were picked up at the Playa Del Carmen meeting point (outside Walmart) about 9.20am.
It was a very wet day especially at the start walking to the Tulum site, however Layla kindly found us a large umbrella. It wasn't too busy and the rain stopped as we reached the main area. The timing of the tour and cenote seemed to miss any large crowds.
Layla showed us and gave information on the key areas at the Tulum site and assisted with best photo locations. It would have great to spend more time there if it was just my husband and I, but was just enough culture for my teenage daughters.
After the site tour, in the main entrance area with shops and restaurants, Layla directed the group to a restaurant to buy lunch, although we didn't buy (as we had been eating Tacos etc most of week, so reached taco limit!), others in the group did seem to enjoy it. We did make a detour via Starbucks for a few drinks (next to main shop), but only do this if no queue! I think Layla was a little concerned it would take too long but she was still very accommodating.
The cenote at Casa Tortuga was only 15 minute drive from the Tulum site. It was our second cenote and definitely the better one. Changing area is basic but adequate, most do not use. You can hire life jackets, but not needed is you can swim ok, there are areas where you can reach the bottom (even if only 5' 3").
Finally, I want to praise Layla again, my daughter left her bag with mobile, cash etc in one of the changing rooms in the excitement of getting into the cenote. It was not there when she realised it was missing. Layla helped us look for it, asking around to see if anyone had seen it, and let us connect to her mobile data to try and find it. After many attempts to locate the mobile, someone finally answered the missing mobile (they had found & kept safe), Layla arranged for that person to drop it off at the cenote security for Layla to pick up next day on her next tour then to get the mobile & bag to us.